Shipping policy
Last updated: August 28, 2026
Thank you for shopping with us! We strive to process and ship your order as quickly as possible.
Order Processing
Orders are typically processed within 3-8 business days (Monday through Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.
During sales, holidays, or other peak periods, processing times may be slightly longer.
Rush Orders (Bulk Apparel & DTF Transfers)
Need it faster? Rush processing may be available for bulk apparel orders and DTF transfers, depending on order size and current product availability. Rush orders are handled case-by-case and always incur a Rush Fee to cover expedited production. To request a rush order, contact us directly at letsgo@theopenroadprintshop.com with your order details, and we'll let you know if it's possible and provide a quote before you commit.
Shipping Methods & Delivery Times
Estimated delivery times begin once your order has shipped.
- Standard Shipping: 2-6 business days
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your order's weight, dimensions, destination, and selected shipping method.
If your order qualifies for free shipping, any applicable minimum purchase requirement will be displayed during checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become available.
Shipping Delays
While we work hard to meet estimated delivery times, delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
If you notice an error, contact us immediately at letsgo@theopenroadprintshop.com. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at letsgo@theopenroadprintshop.com. We will work with the shipping carrier to investigate and help resolve the issue.
Contact Us
If you have any questions about your order or our shipping policy, please email us at letsgo@theopenroadprintshop.com and we're happy to help.