Refund policy

Last updated: August 28, 2026

Because every item in our shop is custom-printed just for you when you order it, our return and refund process works a little differently than a typical retail store. Please read below to understand what's covered.

Order Cancellations

Since production begins immediately after an order is placed, we're unable to cancel or change an order once it has been submitted. Email us at letsgo@theopenroadprintshop.com and we'll do our best to help, but we can't guarantee any cancellation or change request.

What's Covered (Free Replacement or Refund)

We will offer a free replacement or a full refund, your choice, for:

  • Damaged items – the product arrived torn, stained, or otherwise damaged in transit
  • Misprints or defects – the printing, stitching, or material has a manufacturing flaw
  • Wrong item received – you received a different product or design than what you ordered
  • Lost packages – tracking shows the order was never delivered, after a reasonable waiting period

To request a replacement or refund: Email us at letsgo@theopenroadprintshop.com within 15 days of the delivery date with your order number and a clear photo of the issue. We'll review and get back to you within 3–5 business days.

What's Not Covered

Because each item is made to order and cannot be restocked or resold, we're unable to offer refunds or exchanges for:

  • Buyer's remorse or a change of mind
  • Ordering the wrong size – please check our size chart carefully before ordering
  • Ordering the wrong color or design variant

If you're unsure about anything, message us at letsgo@theopenroadprintshop.com before ordering and we're happy to help you choose!

Exchanges

Since items are printed on demand, we don't keep standard inventory to exchange from. If you ordered the wrong size or color, you're welcome to place a new order – we're also happy to offer a discount code on the replacement order as a courtesy in some cases.

Refund Method & Timing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Contact Us

Questions about an order? Reach out anytime at letsgo@theopenroadprintshop.com and include your order number – we're happy to help.